§ A213-13. Local office.

Latest version.

During the term of this franchise and any renewal thereof, the company shall maintain a local business office or agent for the purpose of receiving, investigating and resolving all complaints regarding the quality of service, equipment malfunctions and similar matters. Such local business office shall be open during normal business hours and, in no event, less than 9:00 a.m. to 5:00 p.m., Monday through Friday.

                    
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